Support
Something not working?
Write to hello@justmirror.app with what happened, your device and its iOS version. Ideas are welcome too. Every message gets an answer.
Quick fixes
- The screen says “Camera is off”
- Open Settings, then Just Mirror, and turn on Camera.
- The screen went black
- It sleeps after two minutes without a face, to save battery. Tap to wake it, or turn off Auto-sleep in the controls.
- “Camera paused” on iPad
- Some iPads can’t use the camera while other apps share the screen. The mirror comes back by itself when Just Mirror is alone on screen again.
- Pro is missing on a new device
- Tap the mirror to open the controls, then “Restore purchase” at the bottom. Use the same Apple Account you bought it with.
- Follow loses my face
- Follow can only move within what the camera sees. Keep your face in view, with some light on it, and long-press your face to lock on again.
- The picture is the wrong way round
- Swipe sideways to switch between Mirror and True view. Mirror is what a bathroom mirror shows.