FAQ
Questions and answers
Using it
- How do I open the controls?
- Tap the mirror. Every gesture also has a control there. Tap above the controls or swipe them down to close them.
- How do I turn on the light?
- Swipe up anywhere on the mirror, or tap the sun in the controls. Swipe down to dim it and turn it off. Pick warm, neutral or cool, and the width of the frame, in the controls.
- What is True view?
- A mirror flips you left to right. True view shows you the way other people see you, which helps when you’re evening out sideburns. Swipe sideways to switch.
- How far can I zoom?
- Up to 4×. Pinch, or double-tap to jump between steps. Drag to look around while zoomed in.
- Can I open it faster?
- Add the Just Mirror control to Control Center, the Lock Screen or the Action button. Or say “Open Just Mirror” to Siri.
- Why did the screen go black?
- It sleeps after two minutes without seeing a face, to save the battery. Tap to wake it, or turn off Auto-sleep in the controls.
- Does it work on iPad?
- Yes, on every iPad that runs iPadOS 18, in any orientation, full screen, in Split View or in Stage Manager. On a large iPad the light frame works as a big light panel.
Pro
- What do I get with Pro?
- Three tools for shaving: Follow, Delay and Center line. One purchase of $2.99 unlocks all three, for good. There is no subscription.
- How does Follow work?
- Long-press your face, or turn on Follow in the controls. Your current zoom and position become the framing, and the picture follows your face to keep your chin in the same place on screen. The phone doesn’t move, so it can only follow you within what the camera sees.
- How does Delay work?
- Turn on Delay in the controls and pick 1 to 5 seconds. The mirror shows you that many seconds ago, so you can turn your head and then look at your profile. Tap the “−3 s” badge to go back to live. The delayed picture is kept only in memory, for those few seconds.
- What is the Center line for?
- It draws a thin line down the middle of your face and follows its tilt, so you can match both sideburns and keep a beard or moustache symmetrical.
- I bought Pro on another device. How do I get it here?
- Open the controls and tap “Restore purchase” at the bottom. Pro works on every iPhone and iPad signed in to the same Apple Account, and with Family Sharing.
- Can I get a refund?
- Purchases go through Apple, so refunds do too: go to reportaproblem.apple.com and choose the purchase.
Privacy and the camera
- Does Just Mirror record or save me?
- No. The camera picture is only shown on screen, live. It is never recorded, saved or sent anywhere.
- Why does it need the camera?
- It is a mirror: it shows the front camera’s picture. Without camera access there is nothing to show, and the app tells you how to turn it on in Settings.
- Does it go online?
- The app has no servers and no networking code of its own. The only connection is to Apple, when you buy or restore Pro.
- The screen says “Camera is off”.
- Open Settings, then Just Mirror, and turn on Camera.
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